Holiday Shipping & Returns Information

Highmark Stadium collectibles have availability timelines and return eligibility that differs from the information below.

2025 Holiday Shipping Schedule & Ordering Information  

Make this holiday season stress free by using the holiday ordering schedule below. Need help after the big day? Our extended return times let you avoid the rush to return! Our friendly customer service team has extended hours throughout the holiday season should you require assistance. 

Please refer to the delivery timeline and return policy information below to guide your holiday shopping. Don’t hesitate to contact support HERE should you still have questions surrounding your order.   

Christmas Delivery Order Deadlines  

Products marked pre-order, printed to order, personalized, or shipped from third parties, require additional processing time prior to shipment beyond the dates listed below. 

For products without such messaging, the following shipping cutoffs apply for delivery within the lower 48 states. 

Please note that delivery estimates are not guaranteed. While we do our best to ship and deliver your order based upon this schedule, we encourage you to order early, as unexpected carrier delays can occur.  
  

Extended Returns  

We recognize that some fans may need a bit more time to return gifts, which is why we've extended our regular 30-day return period for the Holiday Season.   

For purchases made between November 12 - December 23, 2025, you'll have until January 31, 2026, to return your item(s), subject to our standard Returns Policy.  

As a reminder, personalized and some specialty items are non-refundable. Please see our Returns Policy for full information regarding exclusions.  

Customer Service Hours  

We are here to assist with any questions or concerns you may have regarding your order during normal business hours, Monday – Friday 08:00 AM-5:00 PM EST.  Please note that customer service will be unavailable during the following holidays: