FAQ's










ABOUT MY ORDER


Can I Order By Phone?
  • The Shop.BuffaloBills.com Customer Service Center would be happy to assist you. Feel free to call 219-268-8849 during business hours to place your order by phone.
    (CLICK HERE for business hours)
When will my order ship?
  • STANDARD:  Your merchandise order will ship within 3 business days from our distribution center in Indianapolis, Indiana. Standard ground delivery is an additional 1-8 business days in transit from the ship date.
  • EXPEDITED:  If customer desires an expedited delivery 3 Day Select, Second Day Air or Next Day Air must be selected during checkout. With these selections, in-stock merchandise will ship the same day with a FedEx delivery guarantee.
  • All orders placed after Noon EST will be processed the following business day.
  • SPECIAL ORDER MERCHANDISE:  If you ordered an item with a SPECIAL ORDER NOTE, these products ship from a third party. Product could take 1-6 weeks to ship from the vendor.
How are shipping rates determined?
  • Shipping charges are calculated based on real-time FedEx rates.
  • Saturday and Sunday are not recognized as business days according to FedEx guidelines.
Is my purchase secure?
  • Yes, shopping at Shop.BuffaloBills.com is safe and easy. The security of your credit card and personal information is our top priority. Our site is equipped with secure online ordering capability. Our secure server software (SSL) is the industry standard and among the best software for secure e-commerce transactions. This technology encrypts all of your information, including credit card number, so that it cannot be read as the information travels over the internet.
How do I change or cancel my order?
  • If you need to change or cancel your order, please call our Shop.BuffaloBills.com Customer Service Center at 219-268-8849 or email us through the Contact Us page on the website. If you send us an email or leave a message, please reference your order number, your name and the best method to contact you.
  • Please Note: Once your order has reached a certain point in our processing procedure we may not be able to change or cancel your order. Please notify Customer Service As Soon As Possible for changes or cancelations.

Wholesale Orders:

  • For wholesale and/or tax exempt order inquiries, contact lgmwholesale@legends.net with details and include links to the products of interest. Please note that these types of discounts cannot be applied retroactively to existing orders.
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PAYMENT FOR MY ORDER


What Payment Methods Do You Accept?
  • Shop.BuffaloBills.com currently accepts Visa, Master Card, American Express and Discover cards. We will also accept money orders and wire transfers, but you must call the Shop.BuffaloBills.com Customer Service Center at 219-268-8849 to place your order.
Is my purchase secure?
  • Yes, shopping at Shop.BuffaloBills.com is safe and easy. The security of your credit card and personal information is our top priority. Our site is equipped with secure online ordering capability. Our secure server software (SSL) is the industry standard and among the best software for secure e-commerce transactions. This technology encrypts all of your information, including credit card number, so that it cannot be read as the information travels over the internet.
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TAX ON MY ORDER


Is there sales tax on my purchase?
  • Sales tax will be collected on applicable orders based on your shipping destination zip code.
  • Tax rates are subject to change at any time.
  • If your order is being shipped to one of the following states, your order will have a sales tax:  AL, AZ, CA, CO, FL, GA, IL, IN, IA, KS, KY, MA, MD, MI, MN, MO, NE, NV, NJ, NY, NC, OH, PA, TN, TX, VA, WA, WI and the District of Columbia (DC).
Is there tax on shipping?
  • Shipping fees will be taxed on applicable orders based on your shipping destination.
  • Tax rates are subject to change at any time.
  • If your order is being shipped to one of the following states, your order will have a shipping tax:  FL, GA, IL, IN, KS, KY, MI, MN, NE, NV, NY, NC, OH, PA, TN, TX, WA, WI and the District of Columbia (DC).
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SHIPPING MY ORDER


When will my order ship?
  • STANDARD:  Your merchandise order will ship within 3 business days from our distribution center in Indianapolis, Indiana. Standard ground delivery is an additional 1-8 business days in transit from the ship date.
  • EXPEDITED:  If customer desires an expedited delivery 3 Day Select, Second Day Air or Next Day Air must be selected during checkout. With these selections, in-stock merchandise will ship the same day with a FedEx delivery guarantee.
  • All orders placed after Noon EST will be processed the following business day.
  • SPECIAL ORDER MERCHANDISE:  If you ordered an item with a SPECIAL ORDER NOTE, these products ship from a third party. Product could take 1-6 weeks to ship from the vendor.
How are shipping rates determined?
  • Shipping charges are calculated based on real-time FedEx rates.
  • Saturday and Sunday are not recognized as business days according to FedEx guidelines.
Do you ship to Hawaii or Alaska?
  • Customers ordering from these locations must choose to have their order shipped 2nd Day Air or Next Day Air.
Do you ship International orders?
  • We ship internationally to China, Hong Kong SAR China, India, Japan, Philippines, Singapore, South Korea, Taiwan, Austria, Belgium, Croatia, Finland, France, Germany, Ireland, Italy, Netherlands, Spain, Sweden, United Kingdom, Brazil, Australia, New Zealand, Canada, Mexico 

    Promotional codes are not valid on international orders. 

    Please note: All international orders are shipped with duties and taxes unpaid.  The recipient is responsible for all duties and taxes upon receipt. 

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    RETURN POLICY


    What is the return policy?
    • We strive for your complete satisfaction with your Shop.BuffaloBills.com purchase. If you wish to return your purchase, you can rely on our cooperation and assistance. Please follow the guidelines below for your return.
    • We have a 30-Day Hassle Free Return Policy and our goal is to make your return simple and easy. We want you to be completely satisfied with your purchase. If you are not satisfied for any reason, we want to fix it. Simply return the form included with your package along with any item from your order in original condition (with tags) for a refund or exchange. If returning defectively manufactured merchandise, please contact our customer service team to arrange for the return/exchange.
    • Exchange: To receive an exchanged item more quickly, return your item(s) for a refund and place a new order today. You will be responsible for shipping fees associated with the return/exchange. The method of shipping the item(s) back to us is your choice; we recommend you receive a tracking number when returning your package to ensure proof of delivery. Please note there will be an additional shipping charge for the new package if you request an exchange. It will take 2-10 business days from the date received for the refund to appear on your credit card statement. If requesting an exchange, it may take up to 3 business days for your new order to ship.
    Where do I send an item to return?
    • Please send domestic returns to:
      • Legends Global Merchandise, ATTN: Returns, 7900 Rockville Road, Indianapolis IN 46214.
    • International returns must refer to the section above.
    Are there restrictions on returning items?
    • Personalized and collectible items are non-refundable and cannot be returned or exchanged.
    • CDs, DVDs or other electronic media may only be returned if in the original unopened package.
    • Undergarments are non-returnable.
    • Due to the collectible nature and high value of Personalized Products, Memorabilia and Auction category items, these items are non-returnable. All sales are final.
    • NO RETURNS / EXCHANGES AFTER 30 DAYS OF RECEIPT OF MERCHANDISE.
    How do I return an item?
    • Product may be returned in method of your choice at your expense.
    • We recommend insuring the package and using a service that can provide tracking information to ensure successful delivery.
    • We are not responsible for lost returns.
    • All returned merchandise is subject to quality inspection.
    • We will not accept worn/damaged merchandise for exchange or refund.
    • If items are returned in unacceptable condition, they will be returned back to you at your expense.
      What if my item is broken or damaged?
      • If you are returning manufacturer defective merchandise, we will pay the cost of return shipping only if you use the postage prepaid return label.
      • If you choose to use your own shipping method, we will not reimburse shipping cost.
      • All returned merchandise is subject to quality inspection.
      • We will not accept worn/damaged merchandise for exchange or refund.
      • If items are returned in unacceptable condition, they will be returned back to you at your expense.
      • The original shipping cost will not be refunded upon returning your item.
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